Privacy Policy

Katie's K9s is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect the personal information you provide to us, and your rights in relation to that information.

Last updated: October 2026

1. Who We Are

  • Katie's K9s is a licensed dog boarding and day care business based in Congleton, Cheshire (Licence No: CE/HB232).
  • For the purposes of applicable data protection law, Katie's K9s is the data controller responsible for your personal information.
  • If you have any questions about this policy or how we handle your information, you can contact us at katies-k9s@hotmail.com.

2. Information We Collect

  • We collect information that you provide to us directly when you enquire about or book our services, complete our registration form, or otherwise communicate with us.
  • This may include: your name, address, telephone numbers and email address; emergency contact details; details about your dog including name, breed, age, health, behaviour and veterinary information; and payment-related information.
  • We may also collect photographs and videos of your dog during the provision of our services, where you have consented to this.

3. How We Use Your Information

  • We use your personal information to provide and administer our services, including managing bookings and customer records, caring safely for your dog, and communicating with you about bookings and emergencies.
  • We use the information to ensure the health, safety and wellbeing of dogs in our care, including sharing relevant details with a veterinary professional where treatment is needed.
  • We use contact and payment information to process payments and manage invoices, and to maintain appropriate business and legal records.
  • Where you have consented, we use photographs and videos of your dog for marketing and promotional purposes. You can withdraw this consent at any time.

4. Legal Basis for Processing

  • We process your information to perform our contract with you (providing the services you have booked).
  • We process certain information to comply with our legal obligations, including those relating to our boarding licence.
  • We process some information on the basis of our legitimate interests in running and promoting our business, provided this does not override your rights.
  • Where we rely on consent (for example, marketing use of photographs), you may withdraw that consent at any time.

5. Sharing Your Information

  • We do not sell your personal information to third parties.
  • We may share relevant information with veterinary professionals where your dog requires treatment or veterinary advice.
  • We may share information with insurance providers where necessary in connection with a claim or insurance matter.
  • We may share information with other professionals where necessary to provide appropriate care or services, and with legal, regulatory or law enforcement authorities where required or permitted by law.
  • We will only share information that is reasonably necessary for the relevant purpose.

6. Data Storage and Security

  • Your personal information is stored securely and we take appropriate technical and organisational measures to protect it against unauthorised access, loss or misuse.
  • Information submitted through our online registration form is transmitted securely and stored only for as long as reasonably necessary.

7. How Long We Keep Your Information

  • We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where retention is required for legal, accounting or regulatory purposes.
  • When information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

  • You have the right to request access to the personal information we hold about you.
  • You have the right to request that we correct any inaccurate or incomplete information.
  • You have the right to request that we delete your information in certain circumstances, and to object to or restrict certain processing.
  • Where we rely on your consent, you have the right to withdraw that consent at any time.
  • To exercise any of these rights, please contact us at katies-k9s@hotmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Changes to This Policy

  • We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
  • We encourage you to review this policy periodically to stay informed about how we protect your information.